ACCESSIBILITY STATEMENT – FLYJUSTICE OÜ

1. Our Commitment

At Flyjustice, we believe every passenger should be able to access our services fairly, independently and without unnecessary barriers.

We are committed to designing, developing and maintaining our website with accessibility in mind so that as many people as reasonably possible can use our services regardless of their abilities, technology or method of access.

Accessibility is an ongoing process rather than a one-time project. As our website and services evolve, we continue to review, improve and implement accessibility enhancements across our digital platform.

Our objective is to provide a user experience that is inclusive, understandable and usable for all visitors while continuously working towards recognised accessibility standards.

2. Scope of this Accessibility Statement

This Accessibility Statement applies to the official Flyjustice website (www.flyjustice.com) and the digital services that we own and operate, including our online claim submission process, customer account features, claim tracking services and publicly available website content.

It applies only to digital services that are directly controlled by Flyjustice. Third-party websites, platforms or services that are accessed through external links, including airline websites, payment providers or government authorities, are governed by their own accessibility practices and policies.

If additional digital services, mobile applications or customer portals are introduced in the future, this Accessibility Statement will be updated accordingly.

3. Accessibility Standards

Flyjustice is committed to continuously improving the accessibility of its digital services in accordance with internationally recognised accessibility principles, evolving industry best practices, and applicable accessibility legislation.

When designing and maintaining our website, we work towards recognised accessibility standards, including WCAG 2.2 Level AA, the European Accessibility Act (Directive (EU) 2019/882) and applicable European accessibility requirements where relevant.

Accessibility improvements are implemented as part of our ongoing website development process and are regularly reviewed as new content, features and technologies are introduced.

Although we continuously strive to improve accessibility, some areas of our website may temporarily not provide the optimal experience while updates and improvements are being implemented.

4. Accessibility Features

FlyJustice is committed to providing an accessible digital experience by implementing features that improve usability for a wide range of visitors and assistive technologies.

Where reasonably practicable, our website aims to support:

• Clear and consistent page layouts.
• Logical heading structures and readable content.
• Keyboard-accessible navigation where technically feasible.
• Sufficient colour contrast for improved readability.
• Alternative text for meaningful images where applicable.
• Clearly labelled form fields and user-friendly validation messages.
• Responsive layouts across desktop, tablet and mobile devices.
• Continuous improvements to compatibility with commonly used assistive technologies.

Accessibility is considered throughout the development lifecycle, and improvements are introduced as part of our ongoing website maintenance and enhancement programme.

5. Known Accessibility Limitations

We recognise that accessibility is an ongoing process and that some parts of our website may not yet provide the best possible experience for every visitor.

Where accessibility issues are identified, we aim to investigate them, prioritise appropriate improvements and implement reasonable solutions as part of future website updates.

If you experience any difficulty accessing information, completing a claim, navigating our website or using any feature of our digital services, we encourage you to let us know so that we can review the issue and provide an alternative solution where reasonably possible.

Your feedback plays an important role in helping us improve the accessibility of our services for all users.

6. Alternative Ways to Access Our Services

If you experience accessibility barriers while using our website, you are not required to complete your claim online.

Flyjustice is committed to providing reasonable alternative methods for accessing our services. Where appropriate, we may assist you through alternative communication channels, including email support or other reasonable arrangements based on your accessibility needs.

If you are unable to submit a claim, upload documents or access specific website content, please Contact Us and our team will make reasonable efforts to help you complete the process using an alternative method.

Alternative assistance may include:

• Assistance with submitting a claim.
• Assistance with uploading supporting documents.
• Providing information in an alternative accessible format where reasonably practicable.
• Helping you complete required information through our customer support team.

Accessibility assistance is provided without affecting your eligibility to use our services.

7. Accessibility Feedback & Support

We welcome feedback regarding the accessibility and usability of our website.

If you encounter any accessibility barrier, experience difficulty using any part of our website, or believe that any content is not accessible, we encourage you to contact us.

When reporting an accessibility issue, please include, where possible:

• The webpage or feature where the issue occurred.
• A description of the accessibility problem.
• The device, browser or assistive technology being used (if known).
• Any supporting information that may help us investigate the issue.

Accessibility enquiries may be submitted through our Contact Us page or by emailing support@flyjustice.com.

Where reasonably possible, we aim to acknowledge accessibility enquiries within a reasonable timeframe and investigate reported issues as part of our continuous accessibility improvement programme.

8. Accessibility Review & Continuous Improvement

Accessibility is incorporated into Flyjustice's ongoing website development, maintenance and quality assurance processes.

As our website evolves, we periodically review existing content, user journeys and digital features to identify opportunities for improving accessibility, usability and compatibility with assistive technologies.

Our accessibility reviews may include:

• Internal usability reviews.
• Website accessibility testing.
• Feedback received from users.
• Improvements following new website releases.
• Updates reflecting changes to recognised accessibility standards and applicable legislation.

This Accessibility Statement will be reviewed periodically and updated whenever significant accessibility improvements, website changes or legal requirements make an update necessary.

9. Enforcement & Regulatory Information

FlyJustice is committed to addressing accessibility concerns in a fair, transparent and timely manner.

If you believe that your accessibility concern has not been adequately addressed by Flyjustice, you may also contact the relevant competent authority responsible for supervising accessibility requirements under applicable law.

For services established in Estonia, additional information regarding accessibility enforcement may be available through the Consumer Protection and Technical Regulatory Authority (TTJA).

Where applicable, official information regarding accessibility requirements can also be found under the European Accessibility Act (Directive (EU) 2019/882).

10. Related Policies

This Accessibility Statement should be read together with our other legal and compliance documents, including our Privacy Policy, GDPR & Data Protection Commitment, Terms & Conditions, Cookie Policy, and Imprint, which together explain how Flyjustice operates, protects personal data, delivers its services and complies with applicable legal requirements.

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