EU Regulation 261/2004 protects passengers when eligible flights are delayed, cancelled, or affected by denied boarding.

Generally, a flight may be covered when:

• It departs from an EU airport, regardless of the airline's nationality.
• It arrives in the EU from outside the EU and is operated by an EU-based airline.

The airline operating the flight (the carrier physically responsible for the journey) is usually the airline responsible for passenger-rights obligations, not necessarily the airline shown on your booking confirmation.

For example, a flight from Paris to New York may be covered under EU261 regardless of the airline operating the flight. A flight from New York to Paris may generally be covered when operated by an EU airline.

Because eligibility depends on your route, airline, and disruption circumstances, Flyjustice reviews each case individually under EU Regulation 261/2004 passenger rights.

Flight compensation rules depend on your departure airport, destination, and the airline operating your flight.

• Flights departing from EU airports are generally assessed under EU Regulation 261/2004.
• Flights departing from UK airports are generally assessed under UK261, which provides similar passenger protections but uses different compensation amounts and currency.
• Flights between the UK and EU may fall under different rules depending on the direction of travel and the operating airline.

Flyjustice reviews whether your journey falls under EU261 and UK261 flight compensation rules and determines which passenger-rights framework applies to your claim.

Flyjustice helps passengers with several types of eligible flight disruptions, including:

• Flight delays where passengers arrive at their final destination significantly late.
• Flight cancellations where compensation rights may apply.
• Denied boarding caused by situations such as involuntary boarding refusal or overbooking.
• Missed connections caused by an eligible disruption on an earlier flight.
• Care and assistance expenses, including meals, accommodation, and transport where applicable.

Each disruption type has different legal conditions, so eligibility depends on your specific flight details.

You can learn more about your situation through our guides for flight delay compensation, flight cancellation compensation, denied boarding compensation, and missed connection claims.

Yes. Each eligible passenger has an individual right to compensation under applicable passenger-rights regulations.

If multiple passengers travelled together under the same booking, one person can usually help coordinate the claim process for the group.

For example, if a family of four experiences an eligible flight disruption, each passenger may have a separate compensation entitlement.

For children or minors, a parent or legal guardian may need to provide authorisation before the claim can proceed.

Flyjustice can help families and groups understand their rights and start a flight compensation claim for multiple passengers.

Changes to European passenger-rights rules have received significant attention, but passengers should not assume that existing compensation rights have disappeared.

The current EU261 framework continues to apply until any approved changes become legally applicable.

The existing compensation structure remains based on flight distance:

• €250
• €400
• €600

Passengers should assess their claim according to the rules applicable at the time of their disruption.

Flyjustice reviews claims under the latest EU flight compensation rules and helps passengers understand whether their flight may qualify.

Eligible passengers may receive compensation based on the distance of their flight:

• €250 for flights up to 1,500 km
• €400 for flights between 1,500 km and 3,500 km (and certain EU routes)
• €600 for flights over 3,500 km

Compensation is generally determined by passenger-rights regulations, not by the price of your ticket.

This means a passenger who purchased a low-cost ticket may receive the same compensation amount as another passenger travelling on the same qualifying route.

You can review potential eligibility and EU261 compensation amounts through our assessment.

No. Compensation under passenger-rights regulations is generally not based on how much you paid for your ticket.

Your passenger rights usually remain the same whether you booked:

• Directly with the airline
• Through a travel agency
• Through an online booking platform
• As part of a package holiday

The responsibility normally depends on the operating airline and whether the flight meets the legal requirements.

Your rights are protected under EU Regulation 261/2004 passenger rights, not based on your ticket price or booking method.

Eligible passengers may receive compensation based on the flight distance, route, and circumstances of the disruption.

Under EU Regulation 261/2004, the standard compensation amounts are generally:

• €250 for flights up to 1,500 km
• €400 for flights between 1,500 km and 3,500 km
• €600 for flights over 3,500 km

The compensation amount is determined by passenger-rights regulations and is not based on the ticket price.

For example, passengers travelling on the same qualifying route may receive the same compensation amount regardless of whether they purchased a low-cost or premium ticket.

Flyjustice reviews your flight details, disruption circumstances, and applicable passenger-rights rules to determine whether you may qualify. You can learn more about EU261 compensation rules and passenger compensation amounts before submitting your claim.

Yes. Under EU Regulation 261/2004, the potential compensation amount is generally linked to the distance of your flight.

The standard compensation categories are:

• Flights up to 1,500 km: €250
• Flights between 1,500 km and 3,500 km: €400
• Flights over 3,500 km: €600

The distance is usually calculated according to the applicable passenger-rights rules and not according to the ticket price paid by the passenger.

Flyjustice checks your route details and disruption information to determine the possible compensation category for your claim. You can read more about how EU Regulation 261/2004 compensation amounts are calculated.

Yes. In certain situations, passengers may be entitled to reimbursement for reasonable expenses caused by a flight disruption.

These expenses may include:

• Meals and refreshments
• Hotel accommodation
• Transport between the airport and accommodation
• Necessary communication expenses

These rights are separate from fixed compensation under EU261. Even when compensation is not payable, airlines may still have obligations to provide care and assistance during flight disruptions depending on the circumstances.

Passengers should keep receipts, invoices, and supporting documents related to any expenses incurred during the disruption.

If an airline places you in a lower travel class than the one you purchased, you may be entitled to reimbursement under applicable passenger-rights rules.

The reimbursement amount depends on:

• The flight distance
• The affected flight segment
• The applicable passenger-rights framework

A downgrade reimbursement is separate from other passenger rights. For example, if the same journey also involved a qualifying delay or cancellation, you may still have a separate compensation claim.

Flyjustice reviews your complete journey details to identify which EU passenger rights may apply to your situation.

Passengers should carefully review any voucher or alternative offer provided by an airline before accepting it.

Airlines may offer vouchers as a settlement option, but accepting a voucher may affect your ability to request the full monetary compensation you may be entitled to under applicable passenger-rights rules.

Before accepting or signing any agreement, check whether the offer represents your complete legal entitlement.

Flyjustice can review your situation and help you understand your options through a free flight compensation eligibility check before accepting an airline settlement.

Flyjustice operates on a No Win, No Fee basis.

You pay nothing upfront. If we successfully recover compensation for your claim, our service fee is 25% of the compensation recovered, with applicable taxes where required.

If your claim is unsuccessful, you do not pay our success fee.

There are no charges for starting your eligibility check, and you can review complete pricing details on our Flyjustice fees page before proceeding.

No. Flyjustice believes passengers should understand the costs before starting a claim.

There are:

• No upfront payments
• No charges for checking eligibility
• No success fee if compensation is not recovered
• No hidden administrative charges

Any applicable fees are clearly explained before you proceed with your claim.

For complete details about our pricing structure, you can review our transparent fee policy.

Most claims are resolved through communication and negotiation with the airline. However, some cases may require further legal action.

If court action becomes necessary, Flyjustice will explain the situation clearly and request your approval before taking further steps.

Where legal proceedings are required, we work with appropriate legal partners to support eligible claims. Any legal escalation will only proceed after passenger approval.

The applicable terms and any additional legal costs are explained transparently before proceeding. You can review more information in our Terms & Conditions.

Once compensation is successfully recovered from the airline, Flyjustice processes the payment according to the agreed claim procedure.

The timeframe depends on factors such as:

• Airline response time
• Claim complexity
• Whether the airline disputes the case
• Any required legal escalation

After receiving the compensation, Flyjustice deducts the applicable service fee and transfers the remaining amount to the passenger.

You can follow important updates through your claim status dashboard.

If the airline contacts you directly or sends compensation after Flyjustice has started managing your claim, please inform us as soon as possible.

Direct airline payment does not automatically end the claim process, because Flyjustice may already have completed work on your behalf.

We recommend keeping all airline communication and payment confirmations so the claim can be handled correctly.

You can review your responsibilities and claim process details in our Terms & Conditions.

Flyjustice is a European flight compensation platform that helps passengers claim compensation for eligible flight disruptions under applicable passenger-rights regulations.

When your flight is delayed, cancelled, or affected by denied boarding, Flyjustice reviews your eligibility, helps prepare your claim, communicates with the airline on your behalf, and guides you through the recovery process.

Our goal is to make flight compensation simple, transparent, and accessible without requiring passengers to handle complex airline communication or legal procedures themselves.

You can learn more about our approach and how we support passengers through Why Choose Flyjustice.

No. Flyjustice is a flight compensation and passenger-rights claims management platform.

We help passengers understand their rights, prepare claims, communicate with airlines, and manage the compensation recovery process.

Most claims can be handled through standard claim procedures. If a case requires legal action, Flyjustice may work with appropriate legal partners where necessary and with the passenger's approval.

You can review more information about our legal process and responsibilities in our Terms & Conditions.

Before Flyjustice can communicate with the airline and manage your claim on your behalf, you may need to provide authorisation allowing us to act for you during the claim process.

This authorisation allows Flyjustice to:

• Communicate with the airline regarding your claim
• Submit and manage claim-related requests
• Handle necessary correspondence during the recovery process

The authorisation does not transfer ownership of your claim. You remain the passenger entitled to any compensation awarded.

When you reach the authorisation step during the claim process, you will have the opportunity to review the document details before signing.

Flyjustice takes passenger privacy and data protection seriously, and Flyjustice OÜ acts as the data controller for claim-related processing.

Your personal information is handled according to applicable GDPR requirements and is used only for purposes connected with your claim.

This may include:

• Reviewing your eligibility
• Communicating with airlines
• Processing supporting documents
• Managing your compensation claim

We only share necessary information with relevant parties involved in processing your claim.

You can learn more about how we protect your information through our GDPR and Privacy Policy guidelines.

Yes. Passengers can contact Flyjustice if they wish to withdraw their claim.

The process may depend on the stage of the claim, whether work has already been completed, and whether compensation has already been recovered.

If the airline has already paid compensation or the claim has reached an advanced stage, applicable terms may apply.

You can review your rights and responsibilities regarding withdrawal through our Terms & Conditions.

Passengers can submit claims directly to airlines, but many choose professional assistance because the process can involve documentation, airline communication, rejected claims, and legal interpretation.

Flyjustice helps by:

• Reviewing claim eligibility
• Managing communication with airlines
• Handling follow-ups
• Helping challenge unjustified rejections
• Saving passengers time and effort

You remain in control of your claim while Flyjustice manages the complicated parts of the process.

Learn more about the benefits of using our service through Why Choose Flyjustice.

Yes. An airline rejection does not automatically mean your claim has no legal basis.

Airlines may reject claims for different reasons, including:

• Alleged extraordinary circumstances
• Missing information
• Disagreements about responsibility
• Eligibility concerns

Flyjustice reviews the airline's response, available evidence, and circumstances of the disruption to determine whether further action may be possible.

You can learn more about situations involving airline refusals through our extraordinary circumstances guide.

No. An airline stating that a disruption was caused by an extraordinary circumstance does not automatically end the assessment.

Each situation must be reviewed individually based on the actual cause of the disruption and whether the airline could have taken reasonable measures to avoid it.

Examples that may affect eligibility include weather conditions, air traffic restrictions, security issues, and other events outside the airline's control.

However, some operational problems may still remain the airline's responsibility.

You can learn more about these situations through our extraordinary circumstances explanation and our guide to strikes.

There is no single deadline that applies to every EU261 claim.

The time limit depends on the country whose laws apply to the claim and where legal action may need to be taken.

Some older flights may still qualify, while others may fall outside the applicable limitation period.

Flyjustice reviews your flight details and helps determine whether your claim may still be eligible through a free compensation eligibility check.

Yes. Complex journeys can still qualify for compensation depending on the circumstances.

Flyjustice reviews factors such as:

• Which airline operated the flight
• Whether flights were booked under the same reservation
• Where the disruption occurred
• The final arrival delay

Codeshare flights, connecting journeys, and package bookings may involve additional considerations, but they do not automatically remove your passenger rights.

You can learn more about eligibility for complex journeys through our missed connection compensation guide and EU Regulation 261/2004 information.