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Our Services: Justice for Every Passenger
We've got you covered
From delays to cancellations, overbooking to missed connections, we at Fly Justice make sure airlines respect your rights. Even when cash compensation isn't possible, care and assistance are always guaranteed
Table of Contents
- Our Services: Quick Passenger Rights Guide
- Flight Delays.
- Flight Cancellations
- Denied Boarding
- Overbooking
- Missed Connections
- Extraordinary Circumstances
- Care & Assistance
- Quick Disclaimer
Our Services: Quick Passenger Rights Guide
We assist passengers in claiming what they’re entitled to under EU Regulation 261/2004. Below you’ll find a quick overview of your rights for each type of disruption — when it counts, when you’re eligible, and what compensation or care you may receive.
Flight Delays
- Counts When: Your flight arrives at its final destination with a delay of 3 hours or more.
- Eligibility: Applies if your flight departs from an EU airport (any airline) or lands in the EU on an EU airline.
- Rights: Meals, drinks, and two free communications during the wait. Hotel accommodation and airport transfers if the delay extends overnight. Option to cancel and get a full refund if the delay exceeds 5 hours.
- Compensation: €250 – €600 per passenger, depending on flight distance and actual delay at arrival.
Flight Cancellations
- Counts When: A flight scheduled in your booking does not operate at all, or is replaced by a different service.
- Eligibility: Covered if you were informed less than 14 days before departure and the cancellation wasn’t caused by extraordinary circumstances.
- Rights: Right to choose between a full refund or an alternative flight at no extra cost. Care entitlements include meals, drinks, communications, and hotel + transfers if overnight stay is required.
- Compensation: €250 – €600 per passenger, depending on distance, unless the airline proves extraordinary circumstances.
Denied Boarding
- Counts When: You are refused entry onto a flight despite having a valid ticket, booking, and arriving on time, usually due to overbooking.
- Eligibility: Applies if you did not voluntarily give up your seat in exchange for benefits offered by the airline.
- Rights: Right to re-routing on another flight or a full refund. Care assistance (meals, drinks, hotel if necessary) must be provided.
- Compensation: €250 – €600 per passenger, depending on flight distance.
Overbooking
- Counts When: The airline has sold more tickets than available seats on the aircraft, and you are denied boarding against your will.
- Eligibility: Same as denied boarding — applies if you were ready to travel and checked in on time.
- Rights: Refund or re-routing at the earliest opportunity. Assistance includes meals, refreshments, accommodation if overnight, and transfers.
- Compensation: €250 – €600 per passenger, depending on flight distance.
Missed Connections
- Counts When: You miss your connecting flight because your first flight was delayed, cancelled, or denied boarding, and both flights were booked under one reservation.
- Eligibility: Applies to multi-leg journeys within the EU or involving an EU carrier. The delay is assessed based on the arrival time at your final destination.
- Rights: Rebooking on the next available connection, meals and drinks during waiting time, hotel if overnight, and transport between airport and hotel. Refund option if re-routing is not suitable.
- Compensation: €250 – €600 per passenger, based on the total journey distance and length of arrival delay.
Extraordinary Circumstances
- Counts When: The disruption is caused by events outside the airline’s control, such as severe weather, airport or air traffic control restrictions, bird strikes, or medical emergencies.
- Eligibility: Passengers are still protected under EU law, but airlines are not obliged to pay cash compensation if the delay/cancellation was truly unavoidable.
- Rights: Meals, refreshments, hotel and transfers if needed, two free communications, and rebooking or refund.
- Compensation: Not payable under extraordinary circumstances.
Care & Assistance
- Counts When: Your flight is disrupted and you incur necessary expenses (meals, hotel, transport, essentials during baggage delay), even if no compensation applies.
- Eligibility: Applies to all passengers facing delays, cancellations, denied boarding, missed connections, or overbooking, regardless of extraordinary circumstances.
- Rights: Airlines must cover your essential needs — meals, hotel, transfers, and two free communications. If baggage is delayed, you can claim the cost of essentials. With receipts, airlines reimburse full expenses; without receipts, you may receive a forfait (flat rate). Vouchers may be offered, but if they don’t cover all costs, you can claim the balance.
- Compensation: Not in the form of cash under this category, but reimbursement of documented expenses.
Quick Disclaimer
This page gives you a short overview of your air passenger rights under EU Regulation 261/2004 and related protections. It’s meant as a quick self-check, not the full rulebook.
- Actual eligibility depends on specific conditions, such as flight route, airline, cause of disruption, and length of delay.
- Certain situations like extraordinary circumstances (bad weather, air traffic control restrictions, strikes outside the airline’s control) may limit compensation but still guarantee care and assistance.
- For full details, always check the complete guide linked at the end of each section.
Think of this as your starting point: if you match the basics here, it’s worth checking the full guide to confirm your exact rights.