PRIVACY POLICY – FLYJUSTICE OÜ

1. Purpose

This Privacy Policy explains how FlyJustice OÜ (“FlyJustice”, “we”, “our”) collects, uses, and protects your personal data when you use our services, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Estonian data protection laws.

2. Data Controller

FlyJustice OÜ is the data controller, responsible for determining how and why your data is processed.

All inquiries regarding personal data can be directed to privacy@flyjustice.com

3. What Personal Data We Collect

We may collect the following data to process your claim and operate our services:

• Personal Identification Data: Full name, date of birth, nationality, ID or passport copy.
• Contact Details:
• Flight Information: Airline name, flight number, booking reference, flight dates, reason for disruption.
• Documents: Boarding passes, booking confirmations, receipts, and correspondence with the airline.
• Payment Information: IBAN, SWIFT/BIC Code, or bank account’s details to transfer your compensation.
• Digital Signature: Authorization to act on your behalf.
• Technical Data: IP address, browser type, and usage data for security and optimization.

4. Purpose and Legal Basis

We process personal data to:

• Fulfil our contract with you (GDPR Art. 6(1)(b)): to process your claim and communicate with airlines.
• Comply with legal obligations (GDPR Art. 6(1)(c)): for accounting, taxation, or regulatory purposes.
• Pursue legitimate interests (GDPR Art. 6(1)(f)): to improve service efficiency and prevent fraud.
• Act on your consent (GDPR Art. 6(1)(a)): for marketing communication or optional data processing.

You can withdraw consent at any time by contacting privacy@flyjustice.com

5. Data Sharing and Processors

We only share your data with:

• Airlines and enforcement bodies necessary for your claim.
• Legal partners or contracted law firms when escalation is required.
• Secure payment and IT service providers.
• Marketing or analytics providers under strict GDPR-compliant agreements.

All partners are bound by confidentiality and EU Standard Contractual Clauses where applicable.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, usually:

• For the duration of your case, and
• Up to 5 years after case closure for compliance with EU accounting and documentation laws.

After this period, data is deleted or anonymized for statistical use only.

7. Data Processing Locations

Your data is primarily stored and processed within the European Economic Area (EEA). If transferred outside the EEA, FlyJustice ensures protection via EU Standard Contractual Clauses and equivalent safeguards.

8. Data Security

We apply strict technical and organizational measures, including encryption, secure storage, and limited access, to protect your data against unauthorized access, alteration, or loss.

9. Your Rights

Under GDPR, you have the right to:

• Access and obtain a copy of your data.
• Correct inaccurate or outdated information.
• Request deletion (“right to be forgotten”).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent for marketing or processing at any time.

Requests can be sent to privacy@flyjustice.com

If unresolved, you may contact the Estonian Data Protection Inspectorate: https://www.aki.ee/en.

10. Cookies and External Links

We use cookies to provide essential website functionality and improve your browsing experience.

You can manage cookie preferences anytime in your browser settings.

External links on our site are not controlled by FlyJustice; we are not responsible for their privacy practices.

11. Marketing Communications

We send marketing or informational emails only with your consent.

You can unsubscribe at any time via our email footer or by contacting privacy@flyjustice.com

12. Data Deletion Requests

You may request the deletion of your personal data at any time.

If deletion is requested before your claim is resolved, we may be unable to continue processing your case.

13. Updates to This Policy

This policy may be updated periodically to reflect legal or operational changes.

The latest version will always be available on our website.

14. Disclaimer

This Privacy Policy is for informational purposes only and does not constitute legal advice.

FlyJustice OÜ reserves the right to amend this policy in compliance with applicable EU law.

© 2025 FlyJustice OÜ. All Rights Reserved.